Integrating advanced robotics for a unique hotel experience
The Eurostars Grand Marina Hotel, located at the heart of Barcelona’s port, has incorporated robotic solutions from Bumerania Robotics to enhance customer service and optimize its operations. This initiative positions the hotel as a pioneer in adopting advanced technology in the city’s hospitality sector.
Implementation of Robotic Technology
LuckyBot Pro, Bumerania’s waiter robot, has been integrated into the Eurostars Grand Marina service to provide guests with a surprising and efficient experience. This autonomous robot makes direct deliveries of drinks and orders at the hotel bar, interacting with guests in a safe and engaging manner.
Efficiency and Delight with LuckyBot Pro
- Order delivery in common areas: It makes deliveries and also autonomously collects utensils or waste.
- Full autonomy: It navigates between tables, avoids obstacles, and returns on its own.
- Guaranteed “wow” effect: It amazes both national and international guests.
- Support for the human team: Complements the staff by freeing them from repetitive and heavy tasks.
Observed Benefits
Improvement in Operational Efficiency
The incorporation of the waiter robot has allowed the human staff to focus on tasks that require more personalized attention, while the robot takes care of order deliveries.
Improved Customer Experience
The presence of the robot has generated strong anticipation among customers, who have been pleasantly surprised by the technological innovation.
Evaluation of New Technologies
It allows Eurostars Hotels to assess the acceptance of robotic devices among guests and explore their multiple uses to improve hotel operations.
One step closer to the hotel industry of the future
The incorporation of LuckyBot Pro at Eurostars Grand Marina demonstrates how robotics can be naturally integrated into the hotel experience. Technology, efficiency, and surprise come together to offer an innovative service that leaves a lasting impression on every guest.
