Transforming the hotel experience with cutting-edge technology
At Hotel Magic Games, located in Oropesa del Mar, fun and technology come together to offer guests a unique experience. As a leading company in robotic solutions, we had the privilege of implementing our Robot Room Service, enhancing service quality and guest satisfaction.
Project Objective
The main objective was to optimize the delivery of products and games to the rooms, reducing staff workload and offering an innovative service that would surprise guests.
Our Solution
We implemented an autonomous robot with the following features:
12-hour autonomy, allowing continuous operations throughout the day.
Integration with the elevator system, enabling movement between the hotel’s 11 floors without human intervention.
Secure and private delivery through password creation, ensuring that only the recipient can access the contents.
Friendly interaction, providing guests with a fun and modern experience.
Results Achieved
Improvement in operational efficiency, allowing staff to focus on higher-value tasks.
Increase in customer satisfaction, highlighting innovation as a differentiating factor.
Reduction of waiting times for the delivery of products and games to the rooms.
Recognitions
Our Robot Room Service was selected as a finalist in the Technological Innovation category at the Horeca New Business Models Awards 2025, reaffirming our commitment to excellence and innovation in the hospitality sector.
